Our Property Management Service

Pinnacle Sales & Management offers a management service to its landlords and tenants that is both personal and professional. We have invested in our property management division to be able to provide our clients with efficient and proven management systems and up to date technology.

Click here for our property listings.

For Landlords

We achieve advantageous results for our clients by committing our best to everything we do and by providing an exceptional level of care and commitment.

We recognize that our clients are property investors who often understand market forces and how they impact on both rental return as well as capital growth. We always look to achieve a balance between income and capital growth.

Appointing a property manager who can work with you to increase the value of your investment is a decision which is as important as the one you made when you purchased the property.

We are here to:

  •  increase the value of your investment or property portfolio
  •  strengthen your investment’s long term capital growth
  •  provide a professional & personal approach to property management
  •  understand market forces and how they may impact your investment
  • understand investment strategies
  • relieve you of any stress or worry which may arise as a result of having an investment property

We do this by:

  • Having a thorough understanding and accurately applying all relevant legislation including Residential Tenancies and Rooming Accommodation Act, Privacy Act, Trade Practices Act, Anti-Discrimination Act (please note there are severe penalties for Landlords which may result from non-compliance with these pieces of legislation which is why it is imperative to have people handling your property who have an understanding of the Acts and Regulations).
  • Effective marketing of your property
  • Conducting thorough exit and entry condition reports together with pictures
  • Conducting regular property inspections and reporting to you on the results of same with a full report and pictures
  • Effecting accurate property appraisals
  • Ensuring careful tenant selection
  • Regular communication keeping you informed on all aspects of your investment
  • Arranging and overseeing all maintenance ensuring only reliable and reputable contractors are used at a competitive price
  • Excess water charging to tenants (where applicable)
  • Proving you with an on-line portal which allows you to access your tenant ledger and statements 24/7
  • Payment of property related expenses on your behalf (if requested)
  • Providing you with yearly financial statements
  • Offering funds disbursement and reports on a bi-monthly or monthly basis
  • Attending to matters such as lease renewal, renegotiation and rent reviews
  • Having a strict rent arrears policy in place
  • Issuing of regular newsletters addressing various issues such as market conditions, local area development and key legislation changes.
  • Ongoing training for all of our staff members

For a full range of our service offerings and fee schedule, please contact us here and we will forward you a copy of our Property Owner’s Handbook.

How do you change Property Management service providers?

Transferring the management of your property is simple. All you need to do is complete our Transfer Form and we will take care of the rest.

Download Transfer of Property Management Form.

Contact us for your
Landlord Information Pack
Landlord’s
Online Portal

For Tenants

At Pinnacle Sales and Management we pride ourselves on exceptional customer service and recognise the importance of cultivating strong relationships with our tenants. I am text block. Click edit button to change this text.

Making an Application

You may make an application by downloading, completing and returning the Tenant Application Form together with all supporting documentation to our office either in person or by post, facsimile or email.

Prior to making your application please take the time to read the tenant information pack, the Form 17A – Pocket Guide for Tenants & the Form 18a General Tenancy Agreement.

Please note that the Form 18a General Tenancy Agreement is a generic form and special conditions may vary from property to property depending on the landlord’s instructions.

Application Process

Once we receive a fully completed application with all supporting documentation we will endeavour to process your application and provide you with a response within 48 hours. You will be contacted whether your application is successful or not. Unsuccessful applications will be destroyed in order to protect your privacy. Successful applications will remain on file.

We accept applications in person, by facsimile and by email. Please note that all applications are subject to Landlord’s approval.

Applications are not processed on weekends.

Successful Applicants

Once the application is approved an appointment will be made for you to attend at our offices. Please allow one (1) hour for this appointment. Appointments are not conducted on weekends.

At this appointment you will:

  • Pay 2 weeks’ rent and bond being 4 weeks’ rent. This payment can be made by way of bank cheque/money order or direct deposit. If you would like to pay this amount by direct deposit you must to so prior to attending your appointment. OUR OFFICE DOES NOT ACCEPT BOND TRANSFERS.
  • Be given relevant documentation to read
  • Execute all relevant paperwork
  • Have a discussion about body corporate rules (if applicable)
  • Be told how, where and when to pay rent.

Following this appointment you may make arrangements to connect services to the property.

Keys

Keys to the property are not able to be handed over until all moneys are paid in full, the lease is fully signed by all parties and the lease has started.

Maintenance Requests

Pinnacle Sales & Management requires all general maintenance requests to be in writing. For your convenience please see below a Maintenance Request Form which you will need to complete and return to us by email and/or facsimile to enable us to arrange the appropriate maintenance.

For all emergency repairs please refer to your tenant handbook. Should you require a further copy of the handbook, please click here.

Notice to Vacate

Should you wish to vacate your rental property, pursuant to the provisions of the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) you are required to submit a Notice of Intention to leave (Form 13).

Please download, complete and return the Form 13 Notice of
Intention to Leave.

Please note the time frames below in relation to notice periods.

Grounds General tenancy

Unremedied breach
Non-compliance with tribunal order
Non-liveability
Compulsory acquisition
Intention to sell
Without grounds—periodic
Without grounds—fixed

Note: Can only be ended before the end of the fixed term if both parties agree.

7 days
7 days
The day it is given
2 weeks
2 weeks
2 weeks
14 days